Shipping policy

Processing Time: As most of our products are handmade or custom-made, please allow approximately 10 working days for order processing (excluding weekends and public holidays).
Shipping Information Accuracy: Customers are responsible for ensuring that the shipping address and contact number provided at checkout are correct. If a delivery fails due to incorrect information, any additional re-shipping fees will be borne by the buyer.
Disclaimer: While we strive to work with reliable logistics providers, our shop cannot be held legally responsible for any package loss, damage, or delivery delays caused by the courier company.
After-Sales Assistance: If you encounter any issues with your package during transit, please contact us immediately. We will gladly assist you in following up and checking with the logistics company.

Shipping Fee Payment: Our shop does not pre-collect shipping fees. All packages will be sent via Cash on Delivery (COD) for shipping. The exact shipping fee will be calculated by SF Express based on the weight, volume, and destination of the package. Please pay the courier directly upon delivery using cash or other payment methods supported by SF Express.
Delivery Timeframe: The actual delivery schedule is subject to the courier's operations. We cannot guarantee an exact arrival date; please refer to the estimated timelines on the official SF Express website.
Shipping Fee Inquiry: To estimate your shipping costs, please visit the [Official SF Express Website] for a quick calculation.

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